It’s really simple. Once you have decided to move forward with a quote we deal with suppliers for you. We set everything up with your new supplier and contact your old supplier if needed.
No. If you choose to switch supplier it is just a paperwork exercise. Your supply will not be interrupted and you will just have a new water retailer invoicing you for your water.
A SPID is your Supply Point ID. These are numbers that correspond to different supply points in the market to help identify your supply.
Your SPID number can be found on a copy of a recent invoice. If you can’t find yours then don’t panic, get in touch with us and we can try and help find it for you.
Your annual consumption is based on historical readings and forecasted forwards. If you think the consumption isn’t accurate when we send you your quote then send over a recent meter reading and we can adjust this for you.
If you think you have been overcharged for water in the past then we can undertake a water audit for your business to see if we can make a claim for you. The water audit allows us to go back 6 years to check if you have been overcharged. If you would to understand more or undertake a water audit then take a look at our water audit page.
No, we will take care of everything and deal with the suppliers for you
If you have paid for your bill in advance with your current supplier then you will get your money back for the water that you have not used. When your supply switches over your previous supplier will credit the money back to you (if they owe you anything) after your switch date. Each supplier will use the same opening read and closing read so you over not overcharged during this period.
Water services are typically zero-rated for VAT. There are however exceptions if your business falls into the following SIC (Standard Industrial Classification) codes then your invoice will include VAT.
01 – Energy and water supply industries
02 – Extraction of minerals and ores other than fuels; manufacture of metals, mineral products, and chemicals
03 – Metal goods, engineering, and vehicle industries. Manufacture of metal goods not elsewhere specified
04 – Other manufacturing industries
05 – Construction